THE BUSY, DEDICATED
NDE TEAM OF
AT BRANCHES ACROSS
The first person to welcome callers and visitors to NDE is the Receptionist.
There are five dedicated ladies who manage reception for NDE in branches across South Africa.
They combine all the skills of a warm and friendly human being with a real understanding of customer care, lots of time management, masses of multi-tasking, a brain brimming with company information, quite a bit of psychology and the ability to manage the pressure when the branch is humming.
The Receptionist, sometimes called Director of First Impressions – or even Director of Front End Operations - by management gurus who understand the value of friendly and efficient handling of enquiries, is the first ambassador of the NDE brand whom customers encounter at an NDE branch.
The five NDE receptionists take their jobs seriously and most have been welcoming customers and managing the pressure for many years.
The longest-serving is Veronica who handles reception and several other tasks for NDE's Gauteng head office. She joined NDE over 16 years ago and started in reception by doing lunch-time shifts to help out. Now she is Logistics Administrator and is still involved with reception.
"I think the most important qualities for doing this job well are respect for others and a good telephone manner," says Veronica.
Three NDE receptionists – in Cape Town, Johannesburg and Port Elizabeth - joined the company in 2006 and are still happily in the hot seat eight years later!
Ann in NDE Cape Town is a career receptionist and loves the variety, the pressure, the energy, spontaneity and the customer care.
"You have to be a particular type of people's person to do this job because all day long you are interacting with people and answering their needs for information with skill, professionalism and empathy," says Ann.
Sonica is presently receptionist for the Johannesburg branch as well as managing telephone reception for NDE in Pretoria and Germiston!
"It keeps me busy!" says Sonica who likes the pressure of reception.
"To do this job well I have to be alert and happy all the time and I'm up for the task," she says.
Claudette at NDE Port Elizabeth enjoys the interaction with customers and likes to be busy.
"As the receptionist you are frontline for the company and you need to be aware, friendly and warmly welcoming," says Sonica.
The newest member of NDE's Reception team is Shanta in NDE's Durban branch who likes dealing with people, shuns the limelight and is always ready for the challenges of her job.
In addition to the pressures of being frontline for the company, all of the NDE reception team wear other hats and handle other functions such as administration, some accounting and other office management tasks. They all have a few stand-ins in each branch who step up when the receptionist takes a break or the phones are ringing off the hook!
Recently illness kept one of the receptionists away from work for several days and her stand-in was heard to say after a few gruelling days in the hot seat, "Anyone who can handle this job deserves a medal – if not two!"